To connect Opera Cloud to Omniboost, a few steps need to happen first.
We'll need some information about your Opera Cloud environment. Once you've provided it, Omniboost submits a connection request, which must then be approved in Opera Cloud before the integration can go live.
⚠️ Important
Approving the connection doesn't complete setup. The mapping configuration in DataHub still needs to be done before the integration is ready to use.
What do you need to do?
The exact steps depend on wether you have an OCIM or SSD Opera Cloud configuration. To find this out, log in to your Opera Cloud environment and look at the URL in the browser bar.
OCIM
Does your URL contain your enterprise ID (like OCR4ENT) but no "OPERA9"?
https://xxx-1.ocs.oraclecloud.com/OCR4ENT/operacloud
| SSD
Does your URL contain "OPERA9"?
https://xxxxx.oracleindustry.com/OPERA9/opera/operacloud/
|
ℹ️ Migrating to OCIM?
Already connected via SSD and told your environment is migrating to OCIM? That's a different process: skip to OHIP Migration at the bottom of this article instead.
OCIM
Follow the instructions below if your OHIP connection runs via OCIM.
1. Share your Opera Cloud details with us
Omniboost needs five identifiers from your OPERA Cloud environment to configure your connection: your Enterprise Code, Chain Code, Property Code, Region and Environment Type. Expand each section below to see where to find it.
Enterprise Code
Enterprise Code
Look at your OPERA Cloud URL. Your enterprise code sits between oraclecloud.com/ and /operacloud. It will be in ALL CAPS, with no spaces or special characters.
Chain Code
Chain Code
❶ Log in to Opera Cloud
❷ Open the menu and select Administration
❸ Go to Enterprise → Chain and Property Management → Chain
❹ Your Chain Code is listed at the top
Property Code
Property Code
❶ Log in to Opera Cloud
❷ Open the menu and select Administration
❸ Go to Enterprise → Chain and Property Management → Properties
❹ Your Property Code is listed in the Property column
Region
Region
Look at your OPERA Cloud URL. Your region sits between oraclehospitality. and .ocs.oraclecloud.com.
It will be one of the following:
US East (Ashburn)
Germany Central (Frankfurt)
Australia East (Sydney)
Singapore (Singapore)
India (West)
Environment Type
Environment Type
Look at your OPERA Cloud URL.
Does this URL contain “uat” or “ua” before the first period?
→ non-production environment
Does this URL not contain “uat” or “ua” before the first period?
→ production environment
Alternatively, you can find it by navigating to Menu → About OPERA Cloud
Miscellaneous → Environment Type
📧 Send us the details Reply to the email you received from Omniboost with these details, or send them to pos-support@omniboost.io. Once we have everything, we'll submit the connection request and let you know when it's ready to approve. |
2. Approve the connection request
Once you hear from us that the request has been submitted, log in to the Oracle Customer Developer Portal. Log in using your Oracle account credentials; these are the same credentials you use for other Oracle services.
2.1 Access the Developer Portal
Go to the following URL:
https://customer.hospitality-dev-portal.us-ashburn-1.ocs.oraclecloud.com/<enterprise_id>prd/ui
where <enterprise_id> is replaced with your organization’s OPERA enterprise ID.
Alternatively, open the Developer Portal directly from the OPERA Cloud menu:
2.2 Go to Partner Connections
In the portal, select Environments, then the Partner Connections tab.
2.3 Locate the pending request
Expand your OPERA Cloud environment using the arrow on the left.
Select View Details on the card for omniboostcloud, which will show as Pending Approval.
⚠️ Not able to locate the approval request? You need administrator access in the Oracle Customer Developer Portal to approve integration requests. If you're not able to locate the pending approval request, check with your Opera Cloud administrator. |
2.4 Select the properties to grant access to
Check the property or properties you want Omniboost to connect to, then select Next.
2.5 Review and approve
Review the summary, then select Approve, and confirm in the pop-up that appears.
2.6 Confirm the connection is approved
Back on the Partner Connections screen, omniboostcloud should now show as Approved.
✅ That's everything on your end Once you've approved, let us know by replying to our email or contacting pos-support@omniboost.io. We'll establish the connection and share the next steps for the integration set up. |
OCIM, Something not working?
I can't find the pending request in the Customer Developer Portal
Check that you have administrator access. Only administrators can see and approve integration requests. If you don't see a "Pending Approvals" section, your account may not have the right permissions. Ask your IT team or Oracle administrator.
Check the notification email. You should have received an email from Oracle notifying about the new request. It contains detailed instructions on how to locate the request. Check your spam folder if you haven't received the email.
SSD
Follow the instructions below if your OHIP connection runs via SSD.
1. Share your Opera Cloud details with us
Omniboost needs five identifiers from your OPERA Cloud environment to configure your connection: your URL, Chain Code Property Code, Region and Environment Type. Expand each section below to see where to find it.
Opera Cloud login URL
Opera Cloud login URL
Copy the URL from your browser bar while logged in to Opera Cloud. It will be this kind of format:
https://xxx-uat-oc.oracleindustry.com/OPERA9/opera/operacloud
Chain Code
Chain Code
❶ Log in to Opera Cloud and click on the property code on the top right of the application
❷ Click on the drop down box, and then a pop-up will appear
❸ Click on ‘Hub’ radio button,
❹ Click 'Search"
❺ You will now see the ‘Hub’, which is the Chain Code
Select Cancel to revert back to the property’s OPERA Cloud Application
Property Code
Property Code
The property code is displayed in the top right corner, while logged in to Opera Cloud.
Region
Region
The hosting region of your Opera Cloud environment (e.g. Ashburn, Frankfurt, Sydney, Melbourne, Hyderabad, Singapore, Mumbai). If you're not sure, ask your Opera Cloud representative.
Environment Type
Environment Type
Production or non-production. If you're not using a separate testing environment in Opera Cloud, you're on production.
📧 Send us the details Reply to the email you received from Omniboost with these details, or send them to pos-support@omniboost.io. Once we have everything, we'll submit the connection request and let you know when it's ready to approve. |
2. Approve the connection request
Once you hear from us that the request has been submitted, log in to Opera Cloud.
2.1 Access Identity Management
From the main navigation, open Identity Management.
2.2. Locate the pending request
In Identity Management, select Pending Approval. You should see a small badge showing there's a request waiting.
⚠️ Not able to locate the approval request? You need administrator access in the Oracle Customer Developer Portal to approve integration requests. If you're not able to locate the pending approval request or to log in to the portal, check with your Opera Cloud administrator. |
2.3 Select user
Look for the request named [your chain code]_OMNIBOOST and select it.
2.4 Claim the request
Click Claim on the top right corner.
2.5 Approve the request
Click Approve on the top right corner.
2.6. Check that the correct access role is assigned
After approving, you need to make sure the correct access role has been added to the Omniboost user. This is what gives us permission to retrieve data.
From Identity Management, click Manage, then Users.
Search for your chain code and make sure you're searching by Display Name. Select the Omniboost user from the results.
Check whether the role [CHAIN CODE]-WSACCESS is listed. This is the access role we need.
⚠️ Important Only the chain-level WSACCESS role should be assigned at this point. If you see hotel-level roles or other roles listed, please let us know and we can advise. |
If the WSACCESS role is not there, add it now:
❶ Select Request Roles.
❷ Search for your chain code and add only the chain WSACCESS role to the cart; nothing else. Then select Next.
❸ Select Submit to confirm.
❹ You should now see the chain WSACCESS role listed for the user.
✅ That's everything on your end Once the user is approved and the WSACCESS role is in place, let us know by replying to our email or contacting pos-support@omniboost.io. We'll establish the connection and share the next steps for the integration set up. |
SSD, Something not working?
The connection was approved but Omniboost isn't receiving any data
This occasionally happens after approval. Oracle recommends resetting the role and password. Here's exactly what to do:
Remove the chain WSACCESS role from the Omniboost user: Identity Management → Manage → Users → find the Omniboost user → remove the [CHAIN]-WSACCESS role.
Reload the page and verify the WSACCESS role is no longer listed.
Re-add the chain WSACCESS role following step A4 above. Chain level only.
Check the user's role list again to make sure it's back.
Reset the password using the Reset Password button on the user's profile. Do not type a new password manually; you must use the button. A new password will be sent to our email automatically.
⚠️ Important Always use the Reset Password button; never change the password by typing it manually. Manually set passwords will cause the connection to fail. |
I don't see a pending request in Identity Management
Check you're logged in as a Chain Admin. Only Chain Admins receive and can see integration user requests. If you're not a Chain Admin, ask your Opera Cloud administrator to complete this step.
Confirm Omniboost has submitted the request. Contact us at pos-support@omniboost.io to confirm the request has been submitted and that we used the correct chain code.
OHIP Migration
I've been told my environment is migrating to OCIM; what does that mean for me?
Oracle is updating all Opera Cloud environments to a newer identity system called OCIM. When your environment migrates, the connection will need to be re-established using a slightly different process.
Oracle will send you information about the migration schedule as part of a coordinated rollout. After you receive the migration timeline, forward it to Omniboost as soon as possible.
After receiving the migration details, Omniboost will replace the existing SSD credentials with the new OCIM credentials.
The migration must be completed within the 5-day transition window before the current connection is deactivated.
Omniboost will notify you once the update has been completed. The integration is expected to continue operating without interruption during the migration process.
⚠️ Important Don't delay once you have a migration date. Contact us as soon as Oracle confirms the migration schedule so we can prepare on our end. |
Still need help?
Contact us at pos-support@omniboost.io and we'll get back to you as soon as possible.