Occasionally it happens that in the PMS system something is not correctly configured. This results in the fact that that information is not connected to the right ledger account code and therefore it could not be processed. In that case we use fallback ledgers for revenue and for payments to still be able to generate a valid journal entry. We advise you to create at least two different ledgers for the fallbacks (one for revenue and one for payments) so the information is at least posted in the correct category in the accounting platform. When you see amounts coming through on the fallback ledgers you need to check the ledgers you have assigned / entered in the integration.

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