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Lightspeed L-Series → Cloudbeds | Reconnect integration
Lightspeed L-Series → Cloudbeds | Reconnect integration

This document provides a step-by-step guide for reconnecting your integration with Lightspeed L-Series to Cloudbeds.

Vincent Verschueren avatar
Written by Vincent Verschueren
Updated over 5 months ago

If you require additional assistance, please don't hesitate to contact us at pos-support@omniboost.io. Simply send us an email stating your name, property name, and the assistance you need.

Best of luck!

Guide Overview

This guide provides detailed instructions to reconnecting your integration between Lightspeed L-Series → Cloudbeds. It includes the following sections:

  1. Disconnection of the integration:

    • In order to re-establish the integration, we need to first disconnect the current integration, as it is no longer functional.

  2. Connection the integration between Lightspeed L-Series and Cloudbeds

    • Once disconnected, we will reconnect it through the Cloudbeds Marketplace.

  3. Configuring the integration

    • Once we’ve reconnected the integration in the Cloudbeds Marketplace, we will need to follow several steps to activate the integration.

Initiating the Disconnecting Process

To begin disconnecting Lightspeed L-Series from Cloudbeds, follow these steps:

  1. Access the Apps/Marketplace:

    • Navigate to the Apps/Marketplace within your Cloudbeds account.

  2. Navigate to Connected Apps:

    • Within the Apps/Marketplace, find and click on Connected Apps

  3. Locate 'Lightspeed L by Omniboost':

    • Scroll through the list of connected apps until you find Lightspeed L by Omniboost.

  4. Disconnect the App:

    • Click on the Disconnect button next to the Lightspeed L by Omniboost app.

    • Confirm by pressing Disconnect App to complete the process.

Note: For a visual guide, please refer to the image below for further information.
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If you have any issues disconnecting, please reach out to pos-support@omniboost.io for further assistance.

Initiating the Integration Process

Requesting the Integration of Lightspeed L-Series with Cloudbeds

To begin integrating Lightspeed L-Series with Cloudbeds, follow these steps:

  1. Access the Marketplace:

    • Navigate to the Marketplace within Cloudbeds.

  2. Initiate the Integration Request:

    • Locate and select Lightspeed L by Omniboost from the list of available integrations.

  3. Learn More:

    • Click on the Learn more button to proceed with the integration request.

Note: For a visual guide, please refer to the image below for further information.
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Select the correct property:

  1. Choose the Property:

    • You will be directed to a new screen where you need to select the property for which you want to connect the systems.

  2. Click Continue:

    • After selecting the property, click on the Continue button to proceed with the integration setup.

Note: For a visual guide, please refer to the image below for further information.
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Select your property:

  • You will be directed to a screen where you need to select your property once more.

    • After selecting your company, press the Next button to proceed to the next step of the integration process.

Note: For a visual guide, please refer to the image below for further information.
​

Steps to Create a User Account:

  1. Create a User Account:

    • You will need to create a user account to log in to Datahub, the system where the integration between Lightspeed L-Series and Cloudbeds will be configured.

    • You can use any email address for this account, but it’s recommended to use the same email as your Cloudbeds login for consistency.

  2. Enter Email and Save:

    • Enter your chosen email address in the provided field.

    • Click on Save to finalize the account creation.

Note: For a visual guide, please refer to the image below for further information.
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Finalizing Your Datahub Access

  1. Check Your Email:

    • After completing the previous step, you should have received an email at the address you provided.

    • The email will contain your username, password, and a link to Datahub.

  2. Copy Your Password:

    • Copy the password from the email for future use.

  3. Navigate Back to Datahub:

    • Click the link provided in the email to access Datahub, or manually navigate to the Datahub login page if necessary.

Note: For a visual guide, please refer to the image below for further information.
​

Logging Into Datahub

  1. Access the Login Screen:

    • Navigate to the Datahub login page using the link provided in your email or by manually entering the URL.

  2. Enter Your Credentials:

    • Email: Input the email address you used to create the account.

    • Password: Enter the password you received in the email.

  3. Select “Remember Me”:

    • Check the Remember me box to save your login details for future access.

  4. Click “Login”:

    • Press the Login button to proceed.

Note: For a visual guide, please refer to the image below for further information.
​

Setting Up Two-Factor Authentication (2FA)

  1. Log In to Datahub:

    • Ensure you are logged in to Datahub with your credentials.

  2. Initiate 2FA Setup:

    • Locate and click on the Enable button to start the Two-Factor Authentication (2FA) setup process.

  3. Follow the Instructions:

    • Follow the on-screen instructions to complete the 2FA setup. This involves linking your account with an authentication app (e.g., Google Authenticator, Authy) on your phone and entering a verification code.

  4. Complete Setup:

    • Once the 2FA setup is complete, confirm any additional steps or settings as prompted.

Important: Enabling 2FA is a crucial step to enhance the security of your account. Make sure to follow all instructions carefully to ensure that 2FA is properly configured. If you skip this step, you won’t be able to log in again. If you accidentally do this, please reach out to pos-support@omniboost.io

Steps to Set Up 2FA:

  1. Scan the QR Code:

    • On the screen where you clicked Enable, you will see a QR code.

    • Download a 2FA app such as Google Authenticator or Authy on your smartphone.

    • Open the app and use it to scan the QR code displayed on the screen. This QR code will set up your 2FA codes.

  2. Generate and Enter 2FA Code:

    • The 2FA app will start generating a new authentication code every 30 seconds.

    • Enter the current code from your app into the provided field on the Datahub screen to complete the setup.

  3. Save Recovery Codes:

    • Make sure to note down the recovery codes displayed on the screen.

    • These recovery codes can be used to access your account if you lose access to your 2FA app.

  4. Complete Setup:

    • Follow any additional prompts to finalize the 2FA setup.

Note: For a visual guide, please refer to the image below for further information.
​

Important: Ensure you store your recovery codes in a safe place. They are essential for accessing your account if you ever lose access to your 2FA app.

Starting the Integration Setup

  1. Access the Next Screen:

    • After successfully creating your user and setting up Two-Factor Authentication (2FA), you will be directed to the next screen.

  2. Click “Start Setup”:

    • On this screen, find and click the “Start setup” button to begin configuring the integration.

Note: For a visual guide, please refer to the image below for further information.
​

Connecting to Lightspeed L-Series

  1. Connect to Lightspeed L-Series:

    • On the setup screen, find and click the Connect button to initiate the connection to Lightspeed L-Series.

  2. Log In with Your Credentials:

    • Enter your Lightspeed L-Series login credentials when prompted.

  3. Troubleshooting:

    • If You Encounter a Server Error:

      • Double-check that your password is correct.

      • If you’re confident that the password is accurate but still facing issues, try logging in using an incognito or private browsing tab to bypass any potential caching problems.

Note: For a visual guide, please refer to the image below for further information.
​

Configuring Lightspeed Settings
​

Now that you are logged in to Lightspeed, follow these steps to configure your Point of Sale (POS) settings for integration with Cloudbeds:

  1. Select Your Lightspeed Company:

    • Choose the Lightspeed company that corresponds to the business location where the integration with Cloudbeds will be applied. Ensure you select the correct company to align with your specific business needs.

  2. Define the “On Room Payment Type”:

    • You need to specify the payment type used for Room Charges, Typically, this is labelled as Room Charge or On Room

    • To verify this, navigate to the Lightspeed back office and go to Configurations → Settings → Payment Methods to confirm the exact name used.

  3. Configure “Tip Name”:

    • Customize the description for tips according to your preference. Common options include Tips, Gratuity, Trinkgeld (if you prefer German), or any other term you select.

    • This description helps in identifying how tips are processed and sent over to Cloudbeds.

  4. Choose Discount Categories:

    • Select the product groups where you want to apply discounts. You can select multiple categories if required.

    • If discounts are not used in your setup, you can either use Discounts as a default option or leave the field empty.

    • If you don’t have any discount categories to select, simply leave this field empty.

Note: Visual guide, Please refer to the image below for further information:

Configuring Cloudbeds Settings

With the Lightspeed (POS) settings configured, the next step is to set up the Cloudbeds (PMS) settings to ensure a smooth connection between the two systems. This process is relatively straightforward and involves a few key decisions:

  1. Select Your Cash Account:

    • Choose the Cash Account where all revenue transactions will be recorded. This account is often labeled Lightspeed Sales, but you can create a custom account if needed. Ensure that this account aligns with your financial tracking needs.

VAT/Tax Inclusion or Exclusion Decision:

  • Decide whether VAT/Tax (Value Added Tax) should be Included or Excluded in your transactions.

VAT/Tax Inclusive Example:

  • For a coffee priced at €5 with a 7% VAT rate, the total amount sent to Cloudbeds will be €5.35. This includes the 7% VAT (which amounts to €0.35), so the final amount reflects the price including tax.

VAT/Tax Separate Line Example:

  • For the same coffee purchase, if VAT/Tax is posted separately, Cloudbeds will show €5 for the coffee and €0.35 as a separate VAT/Tax entry.

Note: Please refer to the visual guide below for further clarification.
​

Your setup is now complete.
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To include cash and card payments along with room charges, please email pos-support@omniboost.io to request activation. Be sure to mention your property name and specify your request for this feature.

Without this activation, the integration will only support room charges.

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