To connect Opera Cloud to Omniboost, there are a few things we'll need from you, and once we've submitted the request on our end, you'll need to approve it in Opera Cloud. The exact steps depend on your Opera Cloud setup.
This guide will help you figure out which path to follow, then walk you through it.
Check your Opera Cloud login URL
Open a browser, log in to your Opera Cloud environment and look at the URL in the browser bar. You're looking for a specific word in that address; this tells us which version of Opera Cloud you're using.
Not sure where to find this? It's the web address in your browser bar when you're logged into Opera Cloud. It looks something like the examples below.
Option 1 - SSD
https://xxxxx.oracleindustry.com/OPERA9/opera/operacloud/ | Option 2 - OCIM
https://xxx-1.ocs.oraclecloud.com/OCR4ENT/operacloud |
Follow the path that matches your URL
Follow the section below that matches what you found in your login URL. You only need to complete one of the two.
SSD
⚠️ Important The person completing this path needs to be a Chain Admin in Opera Cloud. If you're not sure whether that's you, check with your IT team or Opera Cloud administrator before continuing. |
1. Share your Opera Cloud details with us
Before we can do anything on our end, we need a few details about your Opera Cloud environment. You would have received an email from Omniboost asking for these; here's what each one means and where to find it.
1. Opera Cloud login URL
What it is: The web address you see when logged in to Opera Cloud
Where to find it: When you're logged in to you Opera Cloud environment, copy the URL from your browser bar
2. Chain Code
What it is: A short code that identifies your hotel group in Opera Cloud
Where to find it: Visible in Opera Cloud by following these steps:
Log into OPERA Cloud and navigate to top right of application.
1. Click on the property code
2. Click on the drop down box, and then a pop-up will appear
3. Now click on ‘Hub’ radio button, and ‘search’
4. You will now see the ‘Hub’, which is the Chain Code
5. Select Cancel to revert back to the property’s OPERA Cloud Application
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3. Hotel ID
What it is: The ID of the specific property you want to connect
Where to find it: Log in to OPERA Cloud and in the top right corner, the Property Code and Property Name is displayed
4. Region
What it is: The hosting region of your Opera Cloud environment (e.g. Ashburn, Frankfurt, Sydney, Melbourne, Hyderabad, Singapore, Mumbai)
Where to find it: Ask your Oracle representative if unsure
5. Environment type
What it is: Whether this is your live (Production) system or a test environment
Where to find it: You'll know this; if staff use it day-to-day, it's Production
📧 Send us the details Reply to the email you received from Omniboost with these details, or send them to pos-support@omniboost.io. Once we have everything, we'll submit the connection request and let you know when it's ready to approve. |
2. Log in to Opera Cloud and go to Identity Management
Once you hear from us that the request has been submitted, log in to Opera Cloud as you normally would. From the main navigation, open Identity Management.
3. Find and approve the Omniboost request
In Identity Management, select Pending Approval. You should see a small badge showing there's a request waiting.
Look for the request named [your chain code]_OMNIBOOST and select it.
Click Claim, then click Approve.
📧 Let us know Once you've approved the request, reply to the email from Omniboost or contact us at pos-support@omniboost.io. We'll take it from there. |
4. Check that the correct access role is assigned
After approving, you need to make sure the correct access role has been added to the Omniboost user. This is what gives us permission to retrieve data.
From Identity Management, click Manage, then Users. Search for your chain code and make sure you're searching by Display Name. Select the Omniboost user from the results.
Check whether the role [CHAIN CODE]-WSACCESS is listed. This is the access role we need.
⚠️ Important Only the chain-level WSACCESS role should be assigned at this point. If you see hotel-level roles or other roles listed, please let us know and we can advise. |
If the WSACCESS role is not there, add it now:
Select Request Roles.
Search for your chain code and add only the chain WSACCESS role to the cart; nothing else. Then select Next.
Select Submit to confirm.
You should now see the chain WSACCESS role listed for the user.
5. You're done; we'll take it from here
✅ That's everything on your end Once the user is approved and the WSACCESS role is in place, Omniboost will complete the connection and test it. We'll be in touch if anything needs your attention. |
SSD — Something not working?
The connection was approved but Omniboost isn't receiving any data
This occasionally happens after approval. Oracle recommends resetting the role and password. Here's exactly what to do:
Remove the chain WSACCESS role from the Omniboost user: Identity Management → Manage → Users → find the Omniboost user → remove the [CHAIN]-WSACCESS role.
Reload the page and verify the WSACCESS role is no longer listed.
Re-add the chain WSACCESS role following step A4 above. Chain level only.
Check the user's role list again to make sure it's back.
Reset the password using the Reset Password button on the user's profile. Do not type a new password manually; you must use the button. A new password will be sent to our email automatically.
⚠️ Important Always use the Reset Password button; never change the password by typing it manually. Manually set passwords will cause the connection to fail. |
I don't see a pending request in Identity Management
Check you're logged in as a Chain Admin. Only Chain Admins receive and can see integration user requests. If you're not a Chain Admin, ask your Opera Cloud administrator to complete this step.
Confirm Omniboost has submitted the request. Contact us at pos-support@omniboost.io to confirm the request has been submitted and that we used the correct chain code.
I've been told my environment is migrating to OCIM; what does that mean for me?
Oracle is updating all Opera Cloud environments to a newer identity system called OCIM. When your environment migrates, the connection will need to be re-established using a slightly different process.
Oracle will send you information about the migration schedule as part of a coordinated rollout. After you receive the migration timeline, forward it to Omniboost as soon as possible.
After receiving the migration details, Omniboost will replace the existing SSD credentials with the new OCIM credentials.
The migration must be completed within the 5-day transition window before the current connection is deactivated.
Omniboost will notify you once the update has been completed. The integration is expected to continue operating without interruption during the migration process.
⚠️ Important Don't delay once you have a migration date. Contact us as soon as Oracle confirms the migration schedule so we can prepare on our end. |
OCIM
⚠️ Important You need administrator access in the Oracle Customer Developer Portal to approve integration requests. If you're not sure whether you have this, check with your IT team before continuing. |
1. Share your Opera Cloud details with us
Before we can submit the connection request, we need a few details about your Opera Cloud environment. You would have received an email from Omniboost asking for these; here's what each one means and where to find it.
1. Opera Cloud login URL
What it is: The web address you see when logged in to Opera Cloud
Where to find it: When you're logged in to you Opera Cloud environment, copy the URL from your browser bar
2. Chain Code
What it is: A short code that identifies your hotel group in Opera Cloud
Where to find it: Visible in Opera Cloud by following these steps:
Log in to the Oracle Hospitality Developer Portal.
Click Environments from the top navigation menu.
Select your target environment (e.g., Production or Sandbox) and click View Details.
Look at the credentials sidebar or summary screen; your Chain Code will be listed alongside your other integration parameters (such as the Enterprise ID and Client ID).
3. Hotel ID
What it is: The ID of the specific property you want to connect
Where to find it: The most reliable method to view the mapping of your properties alongside their respective Hotel IDs is through the analytics engine:
Log into your Oracle Hospitality Developer Portal.
Click the Analytics tab on the top menu bar.
Locate the
x-hotelidssearch parameter filter field.If a valid Chain Code is selected, the list will automatically narrow down to display your specific properties, showing the Property Name right next to its corresponding
x-hotelid. If no chain is selected, it will list all available property names and IDs assigned to your account
4. Region
What it is: The hosting region of your Opera Cloud environment (e.g. Ashburn, Frankfurt, Sydney, Melbourne, Hyderabad, Singapore, Mumbai)
Where to find it: You will see it in your Opera Cloud Login URL
5. Environment type
What it is: Whether this is your live (Production) system or a test environment
Where to find it: You'll know this; if staff use it day-to-day, it's Production
📧 Send us the details Reply to the email you received from Omniboost with these details, or send them to pos-support@omniboost.io. Once we have everything, we'll submit the connection request and let you know when it's ready to approve. |
2. Log in to the Oracle Customer Developer Portal
Once you hear from us that the request has been submitted, log in to the Oracle Customer Developer Portal or follow the link in the email received from Oracle directly. Log in using your Oracle account credentials; these are the same credentials you use for other Oracle services.
⚠️ Don't have access? If you can't log in or don't see the portal, you may not have administrator permissions. Ask your IT team or Oracle administrator to grant you access, or ask them to complete the approval on your behalf. |
B3. Find and approve the Omniboost request
Once logged in, navigate to the Partner Connections section, which lists all pending and approved partner connections.
Open the Omniboost request in Pending or Waiting status. You'll be asked to select which hotels Omniboost should be able to access. Tick all the properties that should be connected. Once you've selected the hotels, click Approve.
📧 Let us know Once you've approved, let us know by replying to our email or contacting pos-support@omniboost.io. We'll complete the setup and test the connection on our end. |
B5. You're done; we'll take it from here
✅ That's everything on your end Once you approve the request and select the relevant hotels, Omniboost will finalise the connection. We'll be in touch if anything needs your attention.
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OCIM — Something not working?
I can't find the pending request in the Customer Developer Portal
Check that you have administrator access. Only administrators can see and approve integration requests. If you don't see a "Pending Approvals" section, your account may not have the right permissions. Ask your IT team or Oracle administrator.
Check the notification email. The Oracle notification email contains a direct link to the request. Try following that link rather than navigating manually. Check your spam folder if you haven't received the email.
Still need help?
Contact us at pos-support@omniboost.io and we'll get back to you as soon as possible.