About the integration
When a reservation is made in OpenTable, this action triggers a check in your Opera Cloud environment. Using the OpenTable guests first and last name, the integration looks up if this individual is also a checked-in guest in the hotel.
If the person is a checked-in guest, then additional information about their stay (room number, date of check-out, rate plan) is sent to OpenTable.
Getting started
For the integration to be configured successfully, both OpenTable and Opera Cloud systems must be fully configured.
In Opera Cloud
Getting your OHIP License
The OHIP license allows connectivity with your account via the API. It is required for the integration to be able to fetch the available information from your OPERA Cloud environment and send it to OpenTable.
If you do not already have an OHIP license, please reach out to your Opera Cloud provider.
2. Provide Omniboost with your Connectivity Details
Once you've confirmed that your OHIP license is configured, please send your Opera Cloud connectivity information to Omniboost via pos-support@omniboost.io .
Please see and follow the attached PDF: "OHIP property information required" found at the end of this article.
3. Your Opera Cloud user is added to Omniboost Oracle Partner profile
The Omniboost team will use your Opera Cloud connectivity details to register your connection request under our Oracle partner profile.
4. Approve the new Omniboost API user
Once your new user is registered under our profile, you will receive a request in your Opera Cloud environment to approve the new user. Approving this user will provide the Omniboost team with the necessary API details to successfully and securely connect our integration platform to your Opera Cloud environment.
Please see and follow the attached PDF: "Approving user requests" found at the end of this article.
In OpenTable
Please make sure to request your new connection via the OpenTable marketplace. Doing so will make sure that your restaurant ID is added to the Omniboost OpenTable partner profile. This means that after your integration is set live by the Omniboost team, Omniboost will be automatically informed of all new reservations made in your OpenTable environment.
NOTE: It is crucial that if you are importing any reservation into OpenTable this is done BEFORE the integration is enabled. Uploading reservations after the integration is enabled will result in an unnecessary surge of notifications and the connection will be disabled to prevent negative impact on the system.
Go-Live
If all of the steps are correctly completed above, the Omniboost team will be able to configure and enable your new connection. You will receive a confirmation that the integration is enabled and will see all future OpenTable reservations automatically populated with relevant Opera Cloud guest information.
Support and troubleshooting
For any issues that you experience with your integration, please reach out to support@omniboost.io.
When submitting your support ticket, please include:
All available specific details (guest name, reservation details etc)
Screenshots of reservation information from your Opera Cloud and OpenTable environment
This will help the Omniboost and OpenTable teams resolve the issue more quickly.
NOTE: It may take a few minutes for the integration to trigger, fetch and return the data to the OpenTable reservation. If no Opera Cloud information is successfully transferred after x minutes, then you should reach out.